Privacy policy

Last Updated: 1 February 2026

At The Interior Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared when you visit our website, contact us, or purchase our products.

By using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, contact us, or place an order, we may collect information such as:

Your name
Billing and delivery address
Email address
Telephone number
Payment and transaction information
Order and purchase history
Information you provide when contacting our customer service team
Product reviews or feedback you submit
Information about how you use our website
Device, browser, IP address, and technical information

Payment information is processed securely through our payment providers. We do not unnecessarily retain complete payment card details.

2. How We Use Your Information

We use your information where necessary to:

Process and fulfil your orders
Arrange delivery of your products
Process payments and refunds
Contact you regarding your order
Provide customer support
Respond to enquiries
Manage returns and exchanges
Improve our website, products, and services
Prevent fraud and protect our website
Send marketing communications where you have given permission or where otherwise permitted by law
Maintain business and transaction records
Comply with our legal and regulatory obligations

We will only use your personal information for legitimate business purposes and in accordance with applicable data protection laws.

3. Marketing Communications

If you have subscribed to receive marketing communications from us, we may send you information about products, offers, promotions, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Please note that opting out of marketing communications will not prevent us from sending important non-marketing communications, such as order confirmations, delivery updates, or information relating to an existing purchase.

4. Cookies

Our website uses cookies and similar technologies to provide essential website functionality and understand how visitors use our website.

Cookies may be used to:

Remember items in your shopping cart
Keep the website functioning correctly
Remember your preferences
Understand website traffic and performance
Improve your shopping experience
Measure advertising and marketing performance

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We may share relevant personal information with trusted third-party service providers when necessary to operate our business and provide our Services.

These may include:

Shopify and our e-commerce platform providers
Payment processing providers
Delivery and courier companies
Website and technology providers
Customer service providers
Analytics providers
Marketing and advertising partners
Professional advisers
Government, regulatory, or law-enforcement authorities where legally required

We do not sell your personal information as a business practice.

Third-party service providers may process information in accordance with their own privacy policies and applicable laws.

6. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the technology that allows us to operate our online store, process transactions, and provide our services.

Information submitted through our website may therefore be processed by Shopify and other service providers that support the operation of our store.

For more information about how Shopify handles personal information, please refer to Shopify’s privacy information.

7. Payment Security

We use reputable third-party payment providers to process payments securely.

Your payment information is transmitted using appropriate security measures. We do not intentionally store complete payment card details on our own systems.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Order and Delivery Information

When you place an order, we may use your name, contact details, delivery address, and order information to arrange delivery and provide you with updates regarding your purchase.

We may provide necessary information to delivery companies, couriers, manufacturers, or fulfilment partners where required to complete your order.

9. Third-Party Links

Our website may contain links to third-party websites or services.

These websites operate independently from The Interior Store. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

10. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your personal information where legally permitted
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request a copy of your information in certain circumstances

To exercise any applicable privacy rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

Complete and maintain records of transactions
Provide customer support
Handle returns or disputes
Meet accounting and legal requirements
Prevent fraud
Enforce our agreements and policies

When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it where appropriate.

12. Children’s Privacy

Our website and Services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

13. International Data Transfers

Some of our service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information is handled in accordance with applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

Important Furniture Measurements & Access Disclaimer

⚠️ PLEASE CHECK ALL MEASUREMENTS BEFORE ORDERING

Customer Responsibility

Before placing an order, it is the customer’s responsibility to carefully check the measurements and dimensions of the product shown on the relevant product page.

Furniture can be large and difficult to move through restricted spaces. Please make sure that the product will fit both in the intended room and through every access point required for delivery.

This may include:

Front and entrance doors
Internal doors
Hallways and corridors
Staircases
Landings
Lifts/elevators
Narrow passages
Door frames
Corners and turning areas
Any other restricted access points

Please measure before ordering.

Room measurements alone are not sufficient. You must also make sure that the furniture can physically pass through the property and reach the intended location.

Important Delivery Disclaimer

The Interior Store cannot accept responsibility where an item cannot be delivered to or placed in the intended location because of:

Insufficient doorway width or height
Narrow hallways or corridors
Restricted staircases
Small or unsuitable lifts
Tight corners or turning areas
Restricted access
Incorrect measurements provided or checked by the customer
Any other access limitation at the delivery address

Our delivery team cannot be expected to remove doors, windows, walls, banisters, or other parts of a property in order to gain access.

If you are unsure whether a particular item will fit, please contact us before placing your order. We will be happy to provide the product dimensions available to us so that you can make the necessary checks.

By placing an order, you confirm that you have:

✓ Checked the product’s dimensions
✓ Measured the relevant doors and access points
✓ Confirmed that the furniture can enter your property
✓ Confirmed that it can reach the intended room/location

The customer is responsible for ensuring that the furniture can be safely delivered and accommodated at the property.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Interior Store
Daw Bank, 211 The Interchange
Stockport
SK3 0GF
United Kingdom

Telephone: +44 7301 973919
Email: sales@theinteriorstore.co.uk

We aim to respond to privacy-related enquiries as promptly as reasonably possible.